1. How to connect my joystick controller to PTZ cameras?

There're 3 ways of connection: RS232, RS485/422, RJ45 (via Ethernet CAT cable). * All AViPAS cameras have either RS232 or RS485/422 port, so they can be controlled using any AViPAS joystick controllers. Please go to ""SUPPORT"->"HOW TO MATERIALS"-> " Controller connection" to download the instructions. * AV-3104IP IP controller supports VISCA over IP & ONVIF for IP control. Please go to "SUPPORT"->"HOW TO MATERIALS"-> " IP controller connection" to download the instructions.

6. Can I control multiple cameras with one controller?

Yes. * If the camera has RS232 In & out ports on the back (AV-1250/1251/1280/1281/1560/1563/2020), you may easily daisy chain multiple cameras. Please set different camera ID (VISCA/Pelco address) to each camera. * If the camera has RS485, you may make a RS485 cable for multi-camera control. Please go to "SUPPORT"->"HOW TO MATERIALS"-> " RS-485 multi-camera control" for detailed instructions. *If the cameras only have RS232 in (AV-1080/1081/1082), see FAQ #7.

8. What cable should I use for RS232 daisy chain (AV-1280/1250 Series/ 1563, AV-1560, AV-2020)

The cable (mini-din to mini-din) we recommend is VISCA-MDX8. You may choose the cable length accordingly.

4. How to enter AV-3104 setup menu?

Press and hold “SETUP” (psw: 8888) -> “PTZ SETUP” -> P (stands for protocol), i.e. ”PelcoD”; BR (stands for baudrate), i.e.”096” (stand for 9600). Please choose the Protocol and Baudrate according to your camera settings.
*To turn off the keyboard sound: press and hold “SETUP” (psw: 8888) -> “SYS SETUP” -> “SOUND SETUP”.

7. My camera only has RS232 in, how do I connect multiple cameras to RS232 keyboard?

To conncect multiple cameras that do not support daisy chain, you'll need a RS232 spliter/hub. Connect the controller to the Input port, and cameras to the output ports. Make sure the 1. camera and controller are using the same protocal and baudrate; 2. each camera is assigned a unique camera ID.

3. When using AV-3104IP keyboard with AV-1560/ AV-2020, how can I access OSD menu?

To operate the OSD menu of AV-1560/2020 using AV-3104IP, you'll need to define the F1 and F2 function keys for OSD menu ON and OFF respectively. Make sure you're under IP VISCA protocol, AV-1560: SETUP -> F1, "OSD ON" -> "01060605" F2, "OSD BACK" -> "01060604" AV-2020: VISCA & IP VISCA "CAMERA OSD" -> call OSD menu SETUP -> F1, "OSD ON/BACK" -> "01060610" Pelco "CAMERA OSD" -> call OSD menu / menu back

9. My cameras has an RS232 port, how do I connect it with a controller that has RS485/422 port?

In this case, an RS232 to RS485/422 converter is needed. Below is the link to the model that we'd recommend. DTECH RS232 to RS485 Serial Converter Adapter
You'll also need a gender changer between the DB9 connector and the convertor, please check the link below: Monoprice-Null-Modem-Mini-Type/dp/B003L16XGU DT9000

2. How to trun off the Beep sound on AV-3104IP?

Press "SETUP", move the joystock downward twice until you see "Key Tone", enter "Key Tone", choose "OFF". Press "ESC" to exit keyboard menu.

5. How to trun off the Beep sound on AV-3104?

Press and hold【SETUP】for 3 seconds, enter password, default 【8888】. Go to "SYS SETUP" -> "SOUND SETUP" -> "OFF". Press 【ENTER】to confirm. Then press【ESC】to exit controller nemu.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

What kind of PoE power should I use for AViPAS PoE cameras?

AViPAS PoE cameras need a 12V-1.5A input. Please check your power device for its output voltage. You will need a PoE Switch for AV1250/1280 series, AV-1560/1563 and AV-1161.

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000.

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Port information for AViPAS cameras:

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

Can I control AViPAS cameras using zoom?

With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera.

Do AViPAS cameras support embedded audio?

What's the view angle of my camera?

Remote Control Shortcuts for AV-128x/125x/1563 Series

Press buttons in sequence:
1. To set Camera IR Address (Camera Select #)
【*】+【#】+【F1】: Address1; 【*】+【#】+【F2】: Address2
【*】+【#】+【F3】: Address3; 【*】+【#】+【F4】: Address4 2. To set Camera Video Format
【#】+【#】+【0】: 1080P60 【#】+【#】+【1】: 1080P50
【#】+【#】+【2】: 1080i60 【#】+【#】+【3】: 1080i50
【#】+【#】+【4】: 720P60 【#】+【#】+【5】: 720P50
【#】+【#】+【6】: 1080P30 【#】+【#】+【7】: 1080P25 3. Other useful shortcuts
【#】+【#】+【#】: Clear all presets
【*】+【#】+【3】: Set language to Chinese
【*】+【#】+【4】: Set language to English
【*】+【#】+【6】: Restore factory defaults
【*】+【#】+【9】: Flip switch
【*】+【#】+【MANUAL】: Restore the default user name, password and IP address

Still cannot get any video to display in the "preview" tab after firmware update?

Go to browser settings -> "Privacy and Security" -> clear browsing data (cookies, cache, etc.). Restart the browser and re-log in to your camera. Preview should pop up.

Can I control AV-1563/1250/1280 series camera with Stream Deck?

Yes. AV-1563/1250/1280 series camera can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

Remote Control Shortcuts for AV-1080 Series

Press buttons in sequence:
1. To set Camera IR Address (Camera Select #)
【*】+【#】+【F1】: Address1; 【*】+【#】+【F2】: Address2
【*】+【#】+【F3】: Address3; 【*】+【#】+【F4】: Address4 2. To set Camera Video Format
【#】+【#】+【0】: 1080P60 【#】+【#】+【1】: 1080P50
【#】+【#】+【2】: 1080i60 【#】+【#】+【3】: 1080i50
【#】+【#】+【4】: 720P60 【#】+【#】+【5】: 720P50
【#】+【#】+【6】: 1080P30 【#】+【#】+【7】: 1080P25 3. Other useful shortcuts
【#】+【#】+【#】: Clear all presets
【*】+【#】+【3】: Set language to Chinese
【*】+【#】+【4】: Set language to English
【*】+【#】+【6】: Restore factory defaults
【*】+【#】+【9】: Flip switch
【*】+【#】+【MANUAL】: Restore the default user name, password and IP address

What's the view angle of my camera?

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000.

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

Can I control AViPAS cameras using zoom?

With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera.

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Still cannot get any video to display in the "preview" tab after firmware update?

Go to browser settings -> "Privacy and Security" -> clear browsing data (cookies, cache, etc.). Restart the browser and re-log in to your camera. Preview should pop up.

Can I control AV-1080 series camera with Stream Deck?

Yes. AV-1080 series camera can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

Remote Control Shortcuts for AV-128x/108x/125x/1362/1563 Series

Press buttons in sequence:
1. To set Camera IR Address (Camera Select #)
【*】+【#】+【F1】: Address1; 【*】+【#】+【F2】: Address2
【*】+【#】+【F3】: Address3; 【*】+【#】+【F4】: Address4 2. To set Camera Video Format
【#】+【#】+【0】: 1080P60 【#】+【#】+【1】: 1080P50
【#】+【#】+【2】: 1080i60 【#】+【#】+【3】: 1080i50
【#】+【#】+【4】: 720P60 【#】+【#】+【5】: 720P50
【#】+【#】+【6】: 1080P30 【#】+【#】+【7】: 1080P25 3. Other useful shortcuts
【#】+【#】+【#】: Clear all presets
【*】+【#】+【3】: Set language to Chinese
【*】+【#】+【4】: Set language to English
【*】+【#】+【6】: Restore factory defaults
【*】+【#】+【9】: Flip switch
【*】+【#】+【MANUAL】: Restore the default user name, password and IP address

What's the view angle of my camera?

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000. Please note AV-1082 & AV-1362U does NOT support embedded audio. No built-in mic for these models.

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

Can I control AViPAS cameras using zoom?

With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera.

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Still cannot get any video to display in the "preview" tab after firmware update?

Go to browser settings -> "Privacy and Security" -> clear browsing data (cookies, cache, etc.). Restart the browser and re-log in to your camera. Preview should pop up.

Can I control AV-2020 with Stream Deck?

Yes. AV-2020 can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

Remote Control Shortcuts for AV-1560/1360/1071/1070

Press buttons in sequence: 1. To set Camera IR Address
【*】+【#】+【F1】: Address1; 【*】+【#】+【F2】: Address2
【*】+【#】+【F3】: Address3; 【*】+【#】+【F4】: Address4
2. Other useful shortcuts
【*】+【#】+【1】: OSD menu default English
【*】+【#】+【3】: OSD menu default Chinese
【*】+【#】+【4】: Display default IP address
【*】+【#】+【5】: Save OSD
【*】+【#】+【6】: Reset to factory default
【*】+【#】+【8】: Look up camera version
【*】+【#】+【9】: Quick inversion setup
【*】+【#】+【Manual】: Restore default IP address

What's the view angle of my camera?

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000. ​ Please note AV-1560 does NOT support audio over HDMI.

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

Can I control AViPAS cameras using zoom?

With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera.

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What kind of PoE power should I use for AViPAS PoE cameras?

AViPAS PoE cameras need a 12V-1.5A input. Please check your power device for its output voltage. You will need a PoE Switch for AV1250/1280 series, AV-1560/1563 and AV-1161.

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Still cannot get any video to display in the "preview" tab after firmware update?

Go to browser settings -> "Privacy and Security" -> clear browsing data (cookies, cache, etc.). Restart the browser and re-log in to your camera. Preview should pop up.

Can I control AV-1560 with Stream Deck?

Yes. AV-1560 can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

Remote Control Shortcuts for AV-1560/1360/1071/1070

Press buttons in sequence: 1. To set Camera IR Address
【*】+【#】+【F1】: Address1; 【*】+【#】+【F2】: Address2
【*】+【#】+【F3】: Address3; 【*】+【#】+【F4】: Address4
2. Other useful shortcuts
【*】+【#】+【1】: OSD menu default English
【*】+【#】+【3】: OSD menu default Chinese
【*】+【#】+【4】: Display default IP address
【*】+【#】+【5】: Save OSD
【*】+【#】+【6】: Reset to factory default
【*】+【#】+【8】: Look up camera version
【*】+【#】+【9】: Quick inversion setup
【*】+【#】+【Manual】: Restore default IP address

What's the view angle of my camera?

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000.

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

Can I control AViPAS cameras using zoom?

With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera.

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Still cannot get any video to display in the "preview" tab after firmware update?

Go to browser settings -> "Privacy and Security" -> clear browsing data (cookies, cache, etc.). Restart the browser and re-log in to your camera. Preview should pop up.

Can I control AV-1070/1071 with Stream Deck?

Yes. AV-1070/1071 can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

What's the view angle of my camera?

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

No embedded audio?

If there's a 3.5mm audio jack on the camera, it means the camera can accept a LINE level audio input. All models support embedded audio via Ethernet output. ​ Please make sure you're using a LINE level audio input, usually it's from a powered mic, or an audio mixer. Then to enable embedded audio, log in to the camera interface (via IP, using a browser), under audio configuration, choose Encode Type->AAC; Sample Rate->48000. ​ Please note AV-2020 does NOT support embedded audio over HDMI/SDI.

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-2020: rtsp://192.168.1.188:554/stream/main AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. 1. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

Can I control AViPAS cameras using zoom?

1. With Zoom standard (free) version, you can control cameras through USB connection, ie, AV-1082, 1362U, 1563, 2020 *Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
* Navigate to the Far end camera control option on the Meeting tab and verify that the setting is enabled. * For group account: Sign into the Zoom web portal as an administrator with the privilege to edit user groups, and click Group Managemen. Click the name of the group, then click the Settings tab. In the Meeting tab, navigate to the Far end camera control option and verify that the setting is enabled. * During the meeting: Start a meeting. Once in the meeting, select the video of the participant you'd like to request camera control from and select Request Camera Control. * The far end will receive a prompt to approve the camera control. Once approved, the controls will appear to pan, tilt, and zoom the participant's camera. 2. If you are using OBS virtual web cam, and the cameras are added as Media sources via IP, you may use this plug in for PTZ camer control.

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What kind of PoE power should I use for AViPAS PoE cameras?

You will need a PoE+ switch for AV-2020.

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161:

Can I control AV-2020 with Stream Deck?

Yes. AV-2020 can be added to Stream deck using OBS or vMix. For details, please see: control AViPAS cameras with Stream Deck

Port information for AViPAS cameras:

How to access my camera on a PC (via IP)?

Please go to "SUPPORT"->"HOW TO MATERIALS"->"Access camera via IP" to download the detailed instructions. AV-1563/1080/1280/1081/1281/1082/1362: AV-2020 Series: AV-1560/ 1070 Series: 【AV-1161】Please go to product page and find the camera control / configuration software: https://www.avipas.com/product-page/av-1161-hd-sdi-box-ip-camera-w-poe

Do AViPAS cameras support embedded audio?

Audio settings in OBS

When AViPAS cameras are used for streaming directly to your CDN such as Facebook or YouTube, you need a line level microphone/audio input. Go to “Audio Configure”, enable audio, choose Encode Type->AAC; Sample Rate->48000. In OBS, go to “Settings” -> “Audio” settings, set it as shown in the picture. Click “Apply”.

How do I stream using RTSP?

Choose "Media input"-> use rtsp in Input. AV-1560/1360/ AV-1070/ AV-1071: rtsp://192.168.100.88/1 AV-1563/ 1361/1362/1364/ AV-1080 Series/ AV-1280 Series/ AV-1250 Series
rtsp://192.168.5.163/live/av0 AV-1161: 【VLC】rtsp://192.168.5.163:1935/main.h264 RTSP Author: admin; no psw 【OBS】rtsp://admin:@192.168.5.163:1935/main.h264

How do I live stream using RTMP?

Go to RTMP page of the streaming platform you are using, you’ll find the server URL (RTMP address) and a stream key:

Can't get connected using RTMP (to YouTube live, wowza server, etc.)

Please check our instructions for live streaming; Also, you may want to check the camera configerations: 1. please use H.264 for encoding 2. audio configuration: Encode Type->AAC; Sample Rate->48000. Save settings and reboot the camera. Restart the live stream and see if there's any change.

Can AViPAS cameras be used with Zoom?

Yes. If you have a USB model (AV-1082/ AV-1362/ AV-1362U/ AV-1563/ AV-2020), you may use the USB output, directly connecting to your computer, and choose the device as Zoom video input. If you have other model, you may use OBS Virtual Cam following the steps below:

• Make sure your computer is configured according to the camera: open IE/ Chrome browser, and make sure you can log into the camera.
• Download OBS Virtual Cam: https://www.dropbox.com/s/2wwbf8632e35yce/obs-virtualcam-2.0.5-Windows-installer.exe?dl=0
• Open OBS Studio: 1. Selecting Tools -> VirtualCam; 2. Press start button and close dialog; 3. Open your 3rd party program and choose "OBS-Camera" as a Video input

How to do firmware update?

Please go to "User Manual"-> "Firmware upgrade (....)" according to your camera model. For AV-3104IP: https://www.dropbox.com/s/38fbwwoosze34g3/KBD2000_V1.2.7_20200324.csf?dl=0

What's the size of the power plug?

AV-1250 Series/ 1080 Series/ 1280 Series/ 1362/ 1563/ 2020 Series/ AV-1070series/ AV-1560: AV-1161: